Phone 8:30 to 5:00, Monday to Friday.
The IPS customer service team is trained to help and can offer free, practical advice on products or applications.
Fax 24 hours a day, everyday. To help us ensure that we fully understand your requirements, download and use the sales order form.
E-mail 24 hours a day, everyday on here.
Orders placed by 4.30pm on stock items will be packed and shipped the same day. Non-stock items are usually dispatched within 7 days and fabricated products within14 days. Our computerised stock control system allows us to confirm availability and delivery date at the time of order.
Opening an account is easy using the ips account application form. We have an on-line computerised system which allows us to make instant decisions on new accounts, providing immediate despatch when required. Credit cards, including Mastercard and Visa are accepted. We are also happy to accept debit cards, corporate purchase cards, cheque or cash.
IPS have a "no minimum order" policy, which means you never need to order more than you need.
Normal delivery For most parts of the U.K., you can expect to receive your order within 24 hours following despatch. For the Scottish Highlands and Islands, and for Ireland, transit times can be longer. A nominal charge of £14.00 plus VAT is made for this standard service, regardless of the order size. Smaller or less urgent orders may also be shipped by post, which will normally take up to 5 working days. A nominal charge of up to £4.00 plus VAT is made for this service.
Special delivery services are available, including timed early delivery or curier services. Our customer service team will be pleased to advise costs.
The prices shown on this website exclude VAT, and are current at the time of creation, but can be subject to change due to circumstances beyond our control. All transactions will be subject to our conditions of business.
The IPS customer service team is available between 8.30am and 5.00pm, Monday to Friday, and can provide free, expert advice. We will gladly give training to users of our products, either on-site or at our state-of-the-art training facilities. Please enquire for details.
IPS has complete ISO9001:2008 accreditation, and is recognised as an investor in People. IPS also operates an environmental management system that is accredited to ISO14001/2004.
IPS are renowned for supplying quality products and for maintaining exceptional customer service. If you are in anyway dissatisfied with a product you have purchased from us, or on receipt you find that you have ordered incorrectly, call our customer services team within 7 days to arrange return and full refund for "as new" products (excluding custom-made items).